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How We Protect Your Privacy on kapten mpo

Your account details, payment history and personal information stay encrypted and secure on our platform.

Account encryptionPayment data protectionWithdrawal verificationYour data access rights
Explore Lobby Read FAQ
kapten mpo How We Protect Your Privacy on kapten mpo
PRIVACY QUESTIONS

How to Reach Our Privacy Team

Your privacy concerns and data requests matter to us. Contact our support team through the channels below, and we'll respond to your inquiry within 48 hours. Whether you want to review what we hold about your account, request corrections or ask about our data practices, our team is here to help during business hours.

Team online

Live Chat Support

Open the chat window in your kapten mpo account lobby during 08:00–23:00 WIB daily. Our team will answer privacy questions and direct you to data requests in real time.

Email Support

Send your privacy request to [email protected] with your account email. We'll process and reply within 48 hours with details or next steps.

Account Settings

Go to Settings > Privacy & Data in your account dashboard to view your stored information, download your data export or adjust your communication preferences.

DATA PRACTICES

How We Keep Your Information Secure

kapten mpo uses industry-standard encryption for all account and payment data. Your DANA, OVO, GoPay and QRIS transactions are logged separately and never shared with third parties.

Encryption Standard

All login credentials, personal details and payment information are encrypted using 256-bit SSL technology.

Payment Data Isolation

DANA, OVO, GoPay and QRIS transaction records are stored in separate secure vaults.

Data Retention Policy

We keep your account information while you play. After closure, records remain for 7 years for withdrawal verification and dispute…

Your Access Rights

You can download a complete copy of your personal data from Account Settings > Privacy & Data.

Correction & Updates

Edit your name, email and contact details directly in Settings. For verification-related information, contact our support team and we'll review…

Deletion Requests

Request permanent data deletion by emailing [email protected] with your account email.

Privacy Policy Questions Answered

We collect your full name, email address, phone number, date of birth and a valid ID number to verify your identity. We also store your chosen payment method (DANA, OVO, GoPay or QRIS account details) and your device information for security and fraud prevention.

We retain your account records for 7 years after closure to fulfill legal requirements for withdrawal verification and dispute resolution where local law permits. Your communication history and login logs are archived but no longer active in your lobby.

Yes. Go to Settings > Privacy & Data and select Download My Data. Your export will include profile details, transaction history, deposit and withdrawal records, and all communication with our support team.

No. Your DANA, OVO, GoPay and QRIS transaction details are kept private and never sold to advertisers or shared with unrelated companies. We only share data with payment processors and our banking partners to complete your withdrawal.

Edit your email, phone number and communication preferences directly in Account Settings. For corrections to name or ID information, contact our support team via live chat or email at [email protected] with documentation.

Send a deletion request to [email protected] with your account email. We'll remove your profile, gameplay history and personal details within 30 days. Records needed for legal compliance may be archived but will not be linked to your account.

We use cookies to keep you logged in, remember your preferences and improve your lobby experience. You can manage cookie settings in your browser or contact our support team to adjust tracking preferences on your kapten mpo account.

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