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How we handle your information and account security

When you open an account with kapten mpo, your personal data, payment details, and withdrawal history stay secure under strict access controls and encryption.

Data encryption on all transactionsDANA, OVO, GoPay, QRIS payment security24-hour account verification support
Explore Lobby Read FAQ
kapten mpo How we handle your information and account security
HELP WHEN YOU NEED IT

How to contact us about legal matters

Team online

Live Chat Support

Open the chat widget in the bottom right of your lobby and ask about account access, data rights, or dispute procedures. Our team responds in under 3 minutes during support hours.

Email Escalation

Send formal requests for data deletion, privacy complaints, or policy disputes to our legal support inbox. We confirm receipt within one business day and resolve within 30 days.

Account Settings

View your stored email, linked payment methods, and login history in your kapten mpo account settings. Update or remove any personal information directly from your profile.

WHAT WE PROTECT

Data handling, cookies, and account safety inside kapten mpo

Payment Data Encryption

All DANA, OVO, GoPay and QRIS transfers pass through SSL encryption.

Cookie Consent

We use session cookies to keep you logged into your account and analytics cookies to measure lobby traffic.

Login Security

Your password is hashed and salted before storage. We monitor unusual login attempts from new devices and send a verification…

Data Retention

Transaction records and account activity stay on file for seven years to meet financial audit requirements.

Third-Party Sharing

We share account data only with payment processors (for DANA, OVO, GoPay, QRIS verification), fraud-prevention agencies, and where legal process…

Policy Changes

When we update our Terms or Privacy Policy, we notify you by email at least 30 days in advance.

Frequent questions about kapten mpo legal terms

Your funds are held in a segregated trust account separate from business operations. If the platform closes, your balance is returned to your DANA, OVO, GoPay or QRIS wallet within 60 days. You'll receive written notice and clear instructions on how to claim your funds.

Yes. Submit a deletion request through live chat or email support. We remove your profile, login credentials, and linked payment details within 30 days. Transaction history is archived for compliance but de-identified so it cannot be traced to you.

Deposits via DANA, OVO, GoPay and QRIS are encrypted end-to-end and processed through official payment-partner servers. We never see your wallet PIN or card number; only the payment processor verifies the transaction, then confirms it to your account.

If you dispute a withdrawal or believe an account error occurred, contact support with your transaction ID and date. We investigate within 7 business days and respond with a detailed explanation. Unresolved disputes may be escalated to our independent arbitration partner.

Only you can log in with your password. kapten mpo staff can view your account if you authorize it in writing for support or fraud investigation. Your withdrawal and deposit records are private unless legal process or fraud inquiry requires us to share them.

Login timestamps, deposit amounts, withdrawal dates, and game history are retained for seven years to comply with financial regulations. After that period, records are securely deleted. You can request a copy of your activity log anytime.

Change your password immediately and contact our live chat team. We freeze your account pending investigation, check recent logins and withdrawals, and help you secure linked payment methods. Unauthorized transactions are typically reversed within 48 hours.

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